McKinsey has long been committed to sustaining the environment and conserving resources. As such, training on our production lines includes lean and green techniques designed to reduce waste and conserve energy.
Recreating the complexity of cross-functional challenges
By focusing on a single fictional company (Peachtree Company) in our training, we allow participants to see how companies manage full-scale operations, including cross-functional interactions and dependencies.
For instance, we might stage a scenario in which the participant playing the supply chain manager is charged with optimizing the supply chain across inventory, logistics, and production while real-time changes occur. Meanwhile, the participant in the role of the chief purchasing officer would solve problems related to the procurement of tea ingredients for the manufacturing line.
We can tailor programs to specific learning objectives, such as cost reduction, process efficiency, or improved customer service. Alternatively, we can help solve real-world problems. For instance, our Design-to-Value (DtV) experts helped a consumer packaged-goods food player develop a holistic product teardown process that it could use for its own products and those of competitors.
Lean & Green Factory – reduce waste and conserve energy
The Lean & Green Factory tea line is used for trainings on both lean techniques and resource productivity. The equipment installed at the factory brews tea and has been carefully selected to encompass both continuous processes, like heat exchangers and pumps, and discrete operations, like grinding and separation.
The facility can be used for resource productivity training and to develop skills in lean production operations. Training participants use the facility to identify sources of waste, implement and test improvement ideas, calculate the resulting savings, and sustain those results by building an effective continuous-improvement infrastructure.
Model Office – the impact of lean management in service operations
At the MCC Atlanta Model Office, participants will act as frontline employees in the lean transformation of Peachtree's order-processing unit or call center.
In the order-processing center, they will complete common activities such as touring the processing center, handling numerous customer orders under time pressure, and participating in team meetings.
In the call center, participants will complete common activities such as handling customer inquiries, experimenting with routing, designing interactive voice response, or IVR, systems, and monitoring call flows.
As they progress through training, participants will discuss their experiences, jointly solve problems, implement solutions, and create a culture of continuous improvement.